Returns & Refunds

Thriftability, LLC sells liquidation and secondhand apparel inventory. Because of the nature of this inventory, our return policy differs depending on what you bought. Please read the section that applies to your order.

Wholesale lots, case packs, and pallets

All wholesale lot sales are final. Liquidation lots are sold as-described and as-is. Before you purchase, we provide a manifest or a detailed category and unit breakdown, along with condition notes. Once a lot ships or is picked up, we cannot accept a return, because we cannot verify that the lot returned to us is the lot that left us.

We do stand behind our descriptions. If a lot you receive is materially different from what we described — significantly short on unit count, or a different category mix than stated — contact us within 5 business days of delivery with photos and a count. We will make it right through a partial refund, a credit, or a replacement lot, at our discretion.

What does not qualify as materially different: normal variation in a liquidation lot, individual damaged units in a lot disclosed as customer returns, or a lot simply selling more slowly than you hoped.

Individual retail items

Individual items may be returned within 14 days of delivery if they are materially different from the listing description. Because our inventory is secondhand and liquidation-sourced, we do not accept returns for fit, preference, or change of mind. All items are described with their known flaws.

Live auction purchases

Items purchased through our Whatnot or TikTok live shows are governed by that platform's buyer protection policy, not this one. Please open a claim through the platform you purchased on.

Damaged in transit

If your order arrives damaged, contact us within 3 business days of delivery with photos of the packaging and the contents. Keep all packaging materials — carriers require them to process a claim. We will file the carrier claim and resolve it with you.

How to start a return or claim

Contact us through our contact page with your order number, photos, and a description of the issue. Do not ship anything back before contacting us; unauthorized returns cannot be processed or refunded.

Refund processing

Approved refunds are issued to the original payment method within 5 to 10 business days of approval. Original shipping charges are non-refundable except where we shipped in error.