Shipping Policy

We ship from our warehouse at 411 E Commercial St, Broken Arrow, Oklahoma 74012.

Processing time

Case packs and individual items typically ship within 2 business days of payment clearing. Pallets and freight orders take 3 to 7 business days to schedule depending on carrier availability. We are closed weekends and major holidays.

Domestic shipping

Standard and Express rates are calculated at checkout based on the weight and destination of your order. You will see the exact cost before you pay.

Freight: pallets and truckloads

Pallets and truckloads cannot be quoted at checkout. Freight is quoted per order after purchase based on your destination and receiving setup.

Freight cost depends heavily on your delivery situation, so please tell us up front:

  • Whether the delivery address is commercial or residential
  • Whether you have a loading dock
  • Whether you have a forklift, or need liftgate service
  • Any appointment or delivery window requirements

Residential delivery, liftgate service, and limited-access locations all add cost. Giving us accurate information up front avoids re-quotes and delays.

Local pickup

Local pickup at our Broken Arrow warehouse is free and available by appointment, usually within the same week. Contact us to arrange it. Bring your own help and vehicle for pallet pickups.

International shipping

We ship internationally via USPS and DHL Express at live rates calculated at checkout. The buyer is responsible for all duties, taxes, and customs fees. These are not included in the rate you pay us and are collected by your country's customs authority. International orders are not eligible for freight or pallet shipping.

Tracking

Tracking is emailed automatically when your order ships. If you have not received tracking within 3 business days of ordering, contact us.

Lost or delayed shipments

Once a package is in the carrier's possession, transit time is outside our control. If tracking has not updated in 7 business days, contact us and we will open a carrier investigation on your behalf.

Address accuracy

Please double-check your shipping address at checkout. We ship to the address provided. Carrier address-correction fees on incorrect addresses are passed on to the buyer, and packages returned to us due to a bad address are refunded less shipping costs.